Shipping:
HOW MUCH WILL SHIPPING COST?
UK shipping for any orders will be charged a shipping fee at a starting rate of £2.99 for Royal Mail and £2.95 for InPost Locker & Shops delivery.
What is the status of my order?
Tracking will be provided once your order is shipped so please check your dispatch email for tracking information.
If you select InPost Lockers & Shops, please ensure you choose the pickup location on the page following the checkout. If one is not chosen, the parcel will be delivered to your nearest branch.
When will I receive my order?
3-5 working days from dispatch.
Can I change or cancel my order?
If you received an email saying that your order shipped, then we cannot cancel your order. It means it has already left our warehouse and it is in the good graces of the carriers. If it has not shipped, and you wish to change or cancel an order after you’ve submitted it, please email our Customer Support team at kenziedrifts@gmail.com along with your order number and we will do our best to amend your order.
RETURNS:
We hope you love your order. If not, returns are simple and hassle-free.
Items may be returned within 30 days of purchase in original condition, unworn, and with tags attached. Please note that original shipping costs and E-Gift Cards are non-refundable.
How to Return
Email our Customer Support team at kenziedrifts@gmail.com along with your order number and we will be in contact to help amend your issue.
Refunds
Once received, returns are inspected and processed within 5 working days. Approved refunds are credited to your original payment method within 2–5 working days.
Exchanges
We do not offer direct exchanges. To select a different size, colour, or style, please return your item for a refund and place a new order.